Refund Policy

At KULESVIT LTD, we strive to provide high-quality mobile application development services. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued.

▎1. General Policy

All services provided by KULESVIT LTD are subject to this Refund Policy. If you are not satisfied with our services, you may request a refund under the terms specified below.

▎2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

- Services were not delivered as per the agreed specifications.

- The project was not completed within the agreed timeframe.

- Substantial errors or bugs were identified in the delivered application, and we failed to address them within a reasonable time.

▎3. Non-Refundable Situations

The following situations do not qualify for a refund:

- Change of mind after the service has commenced.

- Requests for refunds due to dissatisfaction with design choices or aesthetics that were pre-approved.

- Failure to provide necessary materials or information required for project completion.

▎4. Refund Request Process

To initiate a refund request, please follow these steps:

1. Contact us at contact@kulesvit.codes within 14 days of the service delivery.

2. Provide details about the services you are requesting a refund for and the reasons for your request.

3. Include any relevant documentation that supports your claim.

▎5. Review and Resolution

Once we receive your refund request, we will review it within 10 business days. We may contact you for additional information or clarification. A determination will be made, and you will be notified of the outcome.

▎6. Refund Processing Time

If your refund request is approved, we will process your refund within 14 business days. The amount will be credited to the original payment method used for the purchase.

▎7. Contact Us

If you have any questions regarding this Refund Policy, please reach out to us:

- Email: contact@kulesvit.codes

- Phone: +447311687402

- Address: 26 Store Street, London, United Kingdom, WC1E 7BT

Thank you for choosing KULESVIT LTD for your mobile application development needs. We appreciate your understanding and cooperation.